Where are we now
Established since 1988, Celcom, a member of the Axiata Group of Companies, is the first mobile operator in Malaysia. Celcom offers the widest and most extensive 2G, 3G and 3.5G coverage, serving 98% of populated areas, while it’s 4G covers 76% of population. Serving 9.7 million customers, Celcom believes that talent, innovation, operational excellence and embracing digitization will be the key to create awesome customer experiences.
Celcom is a proud partner to 6 Mobile Virtual Network Operators (MVNO), offering roaming services in 197 countries via more than 462 network partners worldwide.
Financially, Celcom boasts being the only mobile operator to sustain 31 consecutive quarters of growth, and in 2013, recorded RM8.0 billion in revenue, the highest in history. In an independent survey conducted by Nielsen, Celcom ranked number one in Net Promoter Score (NPS) amongst the big three operators in Malaysia, while complaint resolution performance has either met or exceeded statutory requirements by MCMC.